Job Details: Customer Support
Company
MATCHMAKER SOFTWARE LIMITED
Location
Birmingham,
Salary
£10,000 - £20,000
Job Ref.
33838
Job Type
Permanent
Date posted
30/09/2025
Benefits
benefits
Contact
Apply Send to a Friend

Karl Jones

73 Bishopston Drive, Macclesfield, Cheshire, SK11 8TS

(Mobile) 07775 833 926

karl@kahltd.com

 

 

An experienced R12 Oracle Solution Architect, with a proven track record of success within telecommunications, public, private & commercial market sectors. I am currently engaged on an R12 project for HCL Axon on their client's site in Richmond as the financials Solution Architect designing a Global R12 High Level Solution for  AP, GL, FA, AR eTax & iProc The previous 4 months were spent working for Greenergy in Manchester as a Senior Functional Consultant.

 

I have experience in setting up and managing pan European Oracle support teams. I have also managed functional consultants, developers and BA’s.

 

I am commercially astute with strategic planning and systems support experience.

 

I am results orientated & profit-focused with project planning & implementation skills.

 

Experience of designing, implementing, supporting & testing major Oracle roll out projects, leading requirement gathering, design and sign off workshops, creating & delivering effective training programs, business analysis, writing training material, business process & implementation improvements, efficiency & reliability initiatives.

I have a basic understanding of SQL and can write select statements. I can also read and understand SQL scripts.

 

CAREER HISTORY:

April 2013 to Present

Solution Architect

HCL Axon

Responsible for the high level design of a Global Oracle Financials Solution.

Responsible for documenting a Global template for the implementation of Oracle R12 across 9 countries.

 

Jan 2013 to April 2013

Senior Oracle Functional Consultant

Greenergy

Responsible for the implementation of AP, AR, GL FA eTax & iProc

Responsible for implementing Canada & Brazil localizations

Responsible for implementing 3 operating units for UK, Canada & Brazil

 

Sep 2012 to Dec 2012

Senior Oracle Consultant

Aviva

Responsible for the transition of an Ireland instance into the UK

Upgrade the Ireland instance from 11.5.10 to R12.1.2

 

Feb 2011 to Aug 2012

Senior Oracle Consultant /Functional Lead

HP/DWP

Functional team lead, managing 6 functional consultants and 2 BA’s

Responsible for ensuring that the following Oracle modules are implemented correctly: General Ledger, Accounts Payable & Cash Management

Responsible for the release 2 & release 3 implementation of Oracle Financials

Responsible for leading functional design workshops

Responsible for the functional design of cashiers screens using Oracle Framework Architecture

Responsible for writing MD050’s for custom functional extensions

Responsible for writing Interface specifications from heritage benefit systems

 

Dec 2010 to Jan 2011

Oracle Project Manager

GFI Group

Project Manage implementation of AR, AP & Projects for 2 new acquisitions

Manage support team consisting of 2 Functional Consultants and 1 developer

Provide functional support across GL, AR, AP & Projects.

 

Jun 2010 to Dec 2010

Senior Oracle Functional Consultant

Ingersol Rand

Implement iProcurement, Purchasing and Accounts Payable

Provide functional solutions to improve current working practices

Provide functional solutions to interface Suppliers back into the legacy system

Lead design workshops for all of the above modules

Work closely with the business to ensure new practices are complied with and adhered to

Manage a Proof Of Concept to prove that both the Suppliers Interface and the Purchase Order Interface will work

Write test scripts in Mercury

System Integration Testing

Migrate Suppliers from legacy to Oracle using flat files

 

Dec 2009 to May 2010

Senior Oracle Functional Consultant

Mitie

Implement iProcurement into a live environment

Train users in iProcurement and Project Management using Oracle’s UPK (User Productivity Kit)

Write training material in UPK

Provide functional solutions to improve current working practices

Manage help desk functional support of GL, AP, AR, CM, FA, PO, PA & System Administration, managing 3 Functional consultants and 2 Developers

Ensure all helpdesk calls are logged and resolved efficiently

Investigate helpdesk calls using SQL

Train new users in iProcurement and a custom Oracle Projects process

 

Jun 2009 to Oct 2009

Oracle Solution Architect Release

Logica/BAA

Responsible for ensuring that a multi org environment was created to divest Gatwick Airport from BAA

Responsible for providing BAA with a template for the future divestment of further airports

Modules being implemented GL, AP, AR, CE, FA, iExpenses, iProcurement, Purchasing, Projects and Inventory

Responsible for creating and reviewing Requirement Documents (RD050’s)

Responsible for creating and reviewing Design Conversion Documents (CV060’s)

Responsible for creating a system test plan

Responsible for supervising 5 permanent functional consultants, 3 developers and 2 testers

Provide annual leave cover for the Project Manager

Ensure AIM Methodology is followed

 

Aug 2008 to May 2009

Oracle Lead Financials Functional Consultant

EDS/DWP

Responsible for gathering requirements for GL & AP

Responsible for GAP analysis on AP & GL

Responsible for producing an Oracle R12.06 solution

Modules being implemented GL, AP, eBusiness Tax, CE, PO, iProcurement, iSupplier, HR& AME

Implementation and configuration of GL, AP eBusiness Tax, CE and AME

Responsible for end to end functional testing

Responsible for writing functional specifications (MD050’s)

Responsible for writing eLearning Training material using Oracle’s User Productivity Kit (UPK)

 

June2008 to Aug 2008

Oracle Consultant Release

O2 Telefonica

Responsible for writing HR Self Service training material

Responsible for delivering the above training material to O2 Managers throughout the UK

 

May 2007 to May 2008

Oracle Functional Team Lead Release

Earth Tech Engineering Ltd

Functional Team leader of 8 contractors including 5 functional consultants and 3 developers

Responsible for requirements gathering, GAP analysis and solution design

Responsible for the functional management of the implementation of Oracle E-Business Suite in a Greenfield site

Responsible for producing a global solution

Responsible for design of Chart of Accounts for the global solution

Modules implemented:- GL, AR, AP, FA, CM, iExpenses, PO, PA and HR

Configuration of all of the financial modules stated above

Responsible for writing functional specifications (MD050’s)

Data migration of previous 6 months data from SUN accounts to GL, AP, AR, FA,  & CM

Responsible for end to end functional testing

Development of  FSG to load into Hyperion

 

 

June 2005 to March 2007

Oracle Consultant Release

DWP

Responsible for writing training material using Oracle tutor.

Modules covered :-  GL, AR, AP, iProc, PO, PA, CRM Helpdesk & iSupport, OLM,HR, Payroll & iRecruitment

Configuration  of a master training environment to cover all of the applications as stated above

Training team leader (12 contractors)

Delivery of the above training material across all modules

 

June 2005 to June 2005

Oracle Consultant

Vanco

Responsible for writing training needs analysis

 

May 2005 to May 2005

Oracle Consultant

Oracle University/DWP Release

Responsible for writing training material using Oracle tutor.

Modules covered :-  GL, AR, AP, PO, PA

 

May 2004 to April 2005

Oracle Functional Consultant

Dalkia Plc

Responsible for the upgrade of Oracle 11.5.6 to 11.5.10 including P2P

Modules upgraded GL, AP, AR, CM, PO & PA

Appointed to assist with the Oracle upgrade

Provide functional solutions to improve current working practices

Manage help desk functional support of GL, AP, AR, CM, PO, PA & System Administration

Ensure all helpdesk calls are logged and resolved efficiently

Investigate helpdesk calls using SQL

Write test plans

Write test scripts

Review and amend training material

 

Apr 2004 to Apr 2004

Oracle Consultant

Oracle Finland

Responsible for delivering Oracle 11.5.9 AR fundamentals training course

 

Mar 2004 to Apr 2004

Oracle Functional Consultant

HBOS

Responsible for documenting the set-up for Oracle Accounts Receivable 11.5.7.

Performed system test in accordance with HBOS process’

Set-up Accounts Receivable in test database, as per set-up documentation.

Responsible for documenting Functional Solution Design Documents

Use of Dataloader to load volume data

 

Mar 2004 to Mar 2004

Oracle Functional Consultant/Trainer

Electronic Arts

Responsible for training end users and support staff on the new functionality in Order Management 11.5.9 compared to Order Entry 11.03.

Trained staff in Switzerland and Germany.

 

Oct 2003 to Jan 2004

Oracle Functional Consultant/Business Analyst

Symantec Ltd

Responsible for upgrading from Oracle AR 11.5.6 to 11.5.9 within the O2C stream

Appointed to assist with the Oracle upgrade & Subscription renewal tool

Ensured business process’ where adhered to within the subscription renewal tool

Delivered training to end users on the subscription renewal tool and OM to ensure all tasks were completed correctly

Co-ordinated UAT for subscription tool

Business analyst on the creation of a new legal (Symantec BV)  

Ensured the completion of all activities within stringent timescale requirements

Test new 11.5.9 functionality across all modules, with particular emphasis on OM & AR prior to implementation.

Liaise with technical team in US

 

Jul 2003 to Sep 2003

Oracle Functional Consultant

Dalkia Plc

Responsible for the provision of effective support for key Oracle applications

Appointed to resolve the major post go live support issues

Advised on improved implementation processes to minimise business disruption

Ensured the completion of all activities within stringent timescale requirements

Provided guidance & advice to end users to resolve any major issues or concerns

 

Oct 2002 to June 2003

Oracle Functional Consultant/Business Analyst

Highways Agency

Responsible for the provision of effective support for key Oracle applications

Appointed to ensure the efficiency and reliability of various business processes

Supported the Oracle Applications release 11.5.5 financial & project applications

Oversaw the roll out of the new Accounts Payable & Purchase Ordering software

Monitored the implementation of new bespoke Highways Agency applications

Advised on improved implementation processes to minimise business disruption

Ensured the completion of all activities within stringent timescale requirements

Provided guidance & advice to end users to resolve any major issues or concerns

Reviewed current business processes to identify major areas for improvement

Devised and advised management on possible business process improvements

 

SEP 2002 TO OCT 2002

Oracle Functional Consultant/Trainer

Clifford Chance

Responsible for supporting the implementation of new Oracle applications

Appointed to ensure the delivery of effective training to all system end users

Developed & maintained strong working relationships with end users & trainees

Utilised knowledge and experience of Oracle to write training material

Liased with management teams to establish overall training requirements

Created training material to support the Oracle Applications release 11.5.6

Applications included General Ledger, Accounts Payable & Cash Management

Successfully created comprehensive training packages for all new applications

Completed training materials in good time for the early 2003 roll out project

 

Jun 2001 to Jul 2002

Oracle Functional Consultant

Motorola Plc

Responsible for the implementation of order management, inventory and accounts receivable (O2C)

Set up, and managed pan European helpdesk.

Appointed to utilised overall knowledge of Oracle to ensure an effective roll out

Supported release 11.03 Order management, Accounts Receivable & inventory

Oversaw implementation in Nordic regions, Germany, UK, France, Spain & Italy

Delivered effective support for the pan European roll out of Oracle applications

Overcame cultural differences across Europe to complete all roll out programs

Provided effective support on location across Europe prior to and post ‘go live’

Liased with end users on new applications to identify and resolve any issues

Delivered basic training to some users on the new applications and processes

Ensured the roll out and ‘go live’ of all applications within tight time scales

Liaise with technical team in US

 

Dec 1999 to Jun 2001

Oracle Functional Consultant/Trainer

ICL (MCD)

Responsible for all aspects of support and training for Oracle applications

Appointed to ensure the delivery of effective training programs to all end users

Created training courses on various financial applications on release 11.03

Successfully delivered training to over 800 end users on the new applications

Wrote & delivered training on in house e-commerce sales & marketing software

 

EARLY CAREER INCLUDES:

Finance Manager / IT Consultant - 3FK (Database Solution) Ltd

Finance Manager – Hilson Wire Ltd

Implementor of Financial Software / Trainer – Finelist Group Plc

Lotus Notes Developer – Peterian Ltd

Assistant Management Accountant – NCP Plc

Accountant – Alan Stephens Advertising

Finance Manager – Systems Direct Ltd

Auditor / Management Accountant – Trevor Jones & Co

Accounts Assistant – Brunnings Advertising

Electrician - Various

 

TRAINING & QUALIFICATIONS:

Oracle 11i Financials and Supply Chain

AAT Foundation, Intermediary & Technician

City & Guilds Radio & TV Servicing

7 ‘O’ level qualifications

Various in-house & external training programmes

Effective communication & presentation skills

Management, Team leadership & motivation techniques

MS Windows, Word, Excel, Outlook & Explorer skills

 

PERSONAL DETAILS:

Born 17th December 1962

Willing to re-locate for contracts only

Excellent references available on request

Karl Jones

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